Screwfix is further expanding its refurbished product capacity, having refurbished over 250,000 products since the initiative launched on Screwfix.com in 2021.
As part of its sustainable development strategy, “Let’s repair tomorrow, today”the omnichannel retailer is committed to providing its customers with high-quality products and keeping them for longer through its Refurb By Screwfix range.
As customers’ appetite for second-hand products grows, Screwfix’s £1m investment in Refurb by Screwfix will be used to create a bespoke refurbishment area where taps, showers and cleaners high pressure can also be tested and resold. Screwfix.comsignificantly expanding the range of products offered to customers.
With its recent investment, the retailer also installed a packaging machine that accurately measures refurbished products – and new products with damaged packaging – before being repackaged in recycled cardboard. This reduced packaging volume, with leftover cardboard shredded and used to add extra protection when shipping products.
Through its partnership with iForce, a fulfillment and returns solutions provider, Screwfix has provided customers with access to a wide range of products which had a second life on the Screwfix application and Screwfix.com.
This year, more than 90,000 products have so far been processed through the Stafford Refurbishment Plant, where they are thoroughly inspected by technicians before being prepared for resale or recycling.
Many brands of power tools are available on Screwfix.com with prices up to 20% cheaper than the new equivalent and with a one-year warranty. This allows tradesmen to access quality tools at a discounted price and has been well received by Screwfix customers who leave five star reviews on Screwfix.com.
63% of returned tools are either refurbished or have usable parts salvaged to support the refurbishment of other products. The remaining products are all recycled WEEE and no waste is sent to landfill.
Matt Compton, Sales Director at Screwfix, said: “At Screwfix we work hard to provide the trade with high quality, durable products. When customers return unwanted or used products, we want to give them a second life wherever possible. In partnership with iForce and our suppliers, we have successfully refurbished and repaired more than 250,000 tools since 2022 that otherwise would have been scrapped. With additional investments this year, we’re excited to be able to expand our product offerings and capabilities to keep products in service longer and help our customers get their jobs done quickly, affordably, right the first time, and efficiently. more durable.
Clive Murphy, commercial director at iForce, said: “Refurbishment by Screwfix is very important in enabling us to achieve good sustainability credentials and the product refurbishment and resale program is a win for Screwfix, a win for the customer and a win for sustainability. With the new packaging machine and the addition of additional products to expand our ranges, it’s a truly exciting time to be a key partner in Screwfix’s bold sustainability ambition.
Investment in repair and refurbishment capabilities is key to the “Keep Products Used Longer” pillar of Screwfix’s environmental strategy, Let’s repair tomorrow, today. There are six key priority areas that ensure a meaningful difference for customers, colleagues, the community and the planet. The other five areas are eliminating carbon emissions, reducing and recycling waste, responsible sourcing, selling sustainable products and providing sustainable packaging.
Screwfix was named Retailer of the Year at the Business Green Awards 2024 for the breadth of its sustainability activities and the depth of its commitment to a decarbonization strategy, and was highly commended for Refurb By Screwfix ..
